High volume of repetitive questions
Opening hours, preparation, availability, directions and appointment changes consume reception capacity every day.
AI receptionist for private clinics and medical centres
One phone number. Multiple departments. A clear next step for every patient.
The AI understands why the patient is calling, identifies the appropriate service, checks the schedule and follows your clinic's rules. Routine requests are resolved immediately; sensitive ones reach the right team member.
Multiple specialtiesControlled escalationAppointments and messagesAfter-hours calls
Medica Plus reception46calls today
14new appointments
4callbacks needed
New requestslive
DermatologyFirst consultation · booked
ResolvedCardiologyFollow-up · message for doctor
ReviewRadiologyPreparation information
InformationPhysiotherapyExisting appointment moved
RescheduledReception that scales with the clinic
Patients should not need to understand your internal structure.
They explain what they need. The system finds the right department, service and next step.
Calls need the right destination
The AI first understands the need, then applies the clinic's routing or booking rule.
Important requests must not disappear
When human action is needed, the contact, summary and priority remain visible for a clear callback.
An intelligent first line
Resolve routine immediately. Keep responsibility with people.
Every scenario is configured around your clinical and operational rules.
- Identifies specialty, service and request type from natural patient language.
- Uses approved information only and never provides medical diagnoses.
- Books, finds and moves appointments only within live availability.
- Summarises calls and assigns a review priority for the relevant team.
Patient callin progress
DepartmentDermatology
RequestFirst consultation
OutcomeBooked
Built for a more complex operation
Reception, schedules and call visibility in one place.
Departments and specialties
Different services, durations, schedules and call rules within the same clinic.
Controlled request triage
Operational classification without diagnosis, with clear safety and escalation steps.
Conflict-free scheduling
Opening hours, providers, service duration, blocked time and existing appointments are respected.
Review inbox
Important conversations, unclear requests and callbacks organised by priority.
Availability management
Staff manage working days, appointments and blocked time without technical support.
Reporting and usage
Minutes, calls, appointments and monthly activity by client and billing period.
Implementation
Map the workflows first. Automate them second.
Call map
Departments, common requests, exceptions and responsible people.
Rules and content
Approved answers, schedules, priorities and escalation paths.
Controlled pilot
Realistic conversations with review of every important scenario.
Optimisation
Improve clarity and operational results using real call patterns.
System demo
See a call become a structured record and appointment.
The same central engine adapts to every clinic's structure, services and operational rules.
Frequently asked questions
A safe and controlled rollout.
Does the AI provide medical advice?
No. It handles administrative communication, scheduling and approved information within explicit boundaries.
Can it support multiple schedules?
Yes. Services and departments can have different durations, availability and booking rules.
What if the patient is unsure what they need?
The AI asks short administrative questions and maps the request to a service or staff review.
Can staff manage appointments manually?
Yes. The client portal includes calendar, manual bookings, blocked time, services and opening hours.
How are sensitive conversations handled?
Access, storage and operational policies are defined around the implementation and the client's obligations.
Can the tone match our clinic?
Yes. Greeting, voice, response length, questions and escalation style are configurable.
Let us build an example using your departments and services.
The clearest evaluation is a short personalised demo based on a call your reception handles every day.