Can the AI distinguish between consultations, check-ups and urgent issues?

Yes. It is configured around the practice's real services and can map the caller's description to the appropriate appointment type or flag it for review.

Can it double-book a patient?

No. It checks working hours, blocked time and existing appointments before booking or moving an appointment.

Can patients reschedule an existing appointment?

Yes. After securely identifying the booking, the AI can offer available alternatives and move the existing appointment.

Does the practice get a dashboard?

Yes. The dashboard includes the calendar, appointments, call summaries, contacts and conversations that need staff review.

AI receptionist for dental and orthodontic practices

Patients get an answer. Your team stays focused on the patient in the chair.

Vantiq answers the phone, understands why the patient is calling, checks real availability and completes the booking. No treatment interruptions, unanswered ringing or manual retyping.

See it configured for your practice Watch the short demo

Consultations and check-upsUrgent dental requestsAppointment reschedulingSMS reminders

OrthoNova reception

AI answering calls

18appointments today

7AI bookings

2calls to review

Today's scheduleTuesday, 9 June

09:00

First orthodontic consultationIvan Horvat

AI booking

10:30

Brace check-upPetra Marić

Confirmed

12:00

Broken bracketLuka Barišić

Priority

14:30

Dental examinationAna Kovač

AI booking

Why dental teams use AI reception

The phone should not interrupt patient care.

Every missed call could be a new patient, an urgent request or an appointment that could have filled a gap.

Calls arrive during treatment

The dentist and assistant should not interrupt care for every ring, but the caller may not try again.

Patients describe problems, not services

The AI understands natural descriptions and maps them to your real services without unnecessary questioning.

Rescheduling consumes reception time

Patients can find their booking, hear available alternatives and move the appointment safely.

Configured for your practice

It does not read a generic script. It understands the request.

The receptionist knows your services, appointment lengths, opening hours and booking rules.

Recognises consultations, check-ups, hygiene visits, pain, broken brackets and other common requests.
Offers only appointments that genuinely exist in the calendar.
Uses the caller's number automatically instead of asking for it again.
Flags unclear or sensitive cases for the team to review.

Incoming patient calllive conversation

A bracket on my braces has broken.

I understand. I will check the first available brace repair appointment. Would this afternoon work?

Yes, around four if possible.

We have 4 pm available. May I book it for Marta Kovač?

Yes.

Your appointment is confirmed for today at 4 pm.

ServiceBrace repair

TimeToday at 16:00

StatusConfirmed

One system for the entire call journey

From the first hello to a correctly saved appointment.

Personalised reception

Your practice name, preferred voice, tone, services, prices and conversation rules.

Intelligent service matching

If a patient says their tooth hurts, the AI selects the appropriate examination rather than demanding clinical terminology.

Live availability

Opening hours, treatment duration, blocked time and manually added bookings are always respected.

Appointment changes

Patients can check when they are booked and move the existing appointment without creating duplicates.

SMS reminders

Automatic reminders help reduce forgotten appointments and empty chairs.

Staff dashboard

Calendar, calls, summaries, priorities and manual booking in one clear workspace.

A controlled rollout

From your workflow to a live receptionist.

Understand the practice

Services, durations, working hours, common calls and booking rules.

Configure conversations

Voice, greeting, questions, special situations and staff escalation.

Test real scenarios

Consultation, check-up, urgent request, rescheduling and cancellation.

Launch and refine

We monitor early calls and improve behaviour using real conversations.

See the complete journey

A phone call, a natural conversation and a live calendar update.

The short demo shows how the AI answers while staff are busy and saves the appointment without manual entry.

Request my practice demo

Frequently asked questions

What dental teams ask before launch.

Can it understand different dental services?

Yes. It is configured around your service catalogue and can map natural patient descriptions to the closest suitable service.

What if the request needs a dentist's judgement?

The AI does not diagnose. It captures the essential information and flags the call for staff review.

Can it book over an existing appointment?

No. Every booking and move is checked against availability, blocked time and opening hours.

Can staff add appointments manually?

Yes. Staff can add, edit and block time in the dashboard, and the AI sees those changes as unavailable.

Can we keep our existing phone number?

The rollout is adapted to your phone setup, including call forwarding where appropriate.

How long does setup take?

It depends on the service catalogue and rules. We aim to configure a focused pilot quickly, test it and then launch.

Hear how the receptionist would sound for your practice.

We can prepare a personalised example using your practice name, services and a real patient scenario.

Request a personalised demo